Front Gate Tickets announced that it has started offering RFID wristbanding and scanning to the U.S. music festival market in order to improve fraud detection measures. RFID technology is common at festivals in Europe but until now hasn't been widely available in the states. Front Gate will soon launch new marketing and operations initiatives built around the technology to improve the fan and promoter's festival experience. The Austin-based ticketing and technology company first used RFID technology at the 9th annual Austin City Limits Music Festival held this past October 8-10. There the company, which will sell tickets for more than a dozen of the top U.S. music festivals in 2011, deployed RFID readers at the gates to authenticate and validate artist and guest credentials. While RFID technology is a bit more expensive than typical barcode scanning, promoters see the value and applications of the technology.
"Concertgoers will always try to circumvent the systems in place for festival ingress when in such high demand," says Maura Gibson, Director of Ticketing for C3 Presents, which produces Austin City Limits Music Festival, Lollaplaooza, and Wanderlust Festival. "RFID makes it nearly impossible for this activity to continue."
In addition to launching its RFID technology, Front Gate has recently built a layaway feature into its ticketing system. Layaway tickets, or payment plans, have become an important tool in helping festivals maintain or even increase their attendance in the current economic climate. To date, the company has seen roughly 10% of all participating festival tickets sold this way. Ticket buyers can spread out payments over time rather than take one big hit on their credit card. Front Gate ticketed festivals including High Sierra Music Festival, Wakarusa Festival, Mountain Jam, Jazzfest West, and Delfest have successfully offered payment plans to its customers in the past. Front Gate is currently on sale with 2011 layaway tickets for Coachella Valley Music and Arts Festival and Stagecoach Festival among others.
About Front Gate Tickets
Front Gate Tickets provides integrated ticketing, website, marketing, and talent buying software solutions to the live entertainment industry. The Austin-based company is one of the largest independently owned companies of its kind with clients including Meatcamp Productions/Camp Bisco, C3 Presents (Austin, TX), Port City Music Hall (Portland, ME), The Snow Ball (Vail, CO), Belly Up (Aspen, CO and Solana Beach, CA), Higher Ground (Burlington, VT), Warehouse Live (Houston), and Boulder Theatre (Boulder, CO). Front Gate Tickets is owned by Front Gate Solutions, a software development company, whose mission is to build the most innovative and efficient solution for promoting, ticketing and managing live events.